Marshall Breeding said the pervasive presence of instant messaging will be ignored only by organizations willing to risk irrelevancy. According the Pew Internet and the American Family Life report, 53 million American adults use IM as frequent communication channel. We cannot ignor IM, libraries need to be on IM.
I think it is great the VBPL is offer IM reference and I hope that the limited hours will not continue. We should add IM to our set of reference tool just as we added the telephone long, long ago.
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